G2G3 PROPULSION

Monday, 19 May 2008

Can you count the ITIL V3 processes??

By Linda King, G2G3

Just when I think that nothing else can surprise me in the world of IT Service Management, I spot something else which makes my jaw drop.

Whilst doing my normal round of reading of industry news sites, I noticed today a survey on the popular ITSM Portal site. It's on the right hand side - scroll down, you don't want to miss this one!

The Poll asks... 'How many processes do you see in ITIL V3?'

At the point of writing this, the answers were...

No processes - 8%
Five processes - 12%
Six processes - 4%
15 processes - 12%
27 processes - 24%
28 processes - 12%
29 processes - 12%
40 processes - 16%

Is it just me who is taken aback by the spread of responses to this? Why so much ambiguity? How can nearly one in ten people think there are no processes in ITIL V3?
Any advances on 40 anybody??

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