Learning success story at Reckitt Benckiser
By Linda King, G2G3
IT has never been under more pressure to deliver more with less. Technology, process, cultural and regulatory change is being driven at an unprecedented rate, creating significant challenges around project adoption and acceptance. Significant investments are being made in ITSM, PPM and many other projects - however, these investments are worthless unless the changes being implemented are embraced to the point of effectiveness and beyond.
More and more large organizations have implemented a pioneering new approach from G2G3 to create readiness around such changes. G2G3 have successfully delivered Simulations and Readiness Programs to many of the world's leading companies, including HP, DHL, Microsoft, IBM, Thomson-Reuters, E.ON, Barclays Capital and many more.
One resounding success story is that of Reckitt Benckiser, the global force in household, health and personal care products.
"As part of a strategic global service improvement program, the Reckitt Benckiser IS department was undertaking a major global project to replace an in-house service desk application, whilst at the same time introducing IT Infrastructure Library (ITIL) aligned processes and practices for the first time. Michelle Downs, Program Manager at Reckitt Benckiser said, “This training was vital - it was not just about what buttons to press, it was also about changing peoples way of thinking and becoming a truly global support organization”. Reckitt Benckiser knew that the generic, off-the-shelf technology training offered by the tool vendors would simply not be enough - as training of this type tends to be focused on the details of the technology as opposed to the needs of the business. They realized that they needed a unique learning solution to address the distinctive technology, cultural and process challenges that they as an organization faced. The decision was taken to engage G2G3, a global provider of simulations and readiness solutions, to deliver a bespoke contextual learning solution created specifically around the precise needs of Reckitt Benckiser. G2G3 offers a contextual approach to organizational readiness which takes into account the unique ‘fingerprint’ of an organization in terms of culture, working practices, processes and key behaviors"
Read the full success story here.
IT has never been under more pressure to deliver more with less. Technology, process, cultural and regulatory change is being driven at an unprecedented rate, creating significant challenges around project adoption and acceptance. Significant investments are being made in ITSM, PPM and many other projects - however, these investments are worthless unless the changes being implemented are embraced to the point of effectiveness and beyond.
More and more large organizations have implemented a pioneering new approach from G2G3 to create readiness around such changes. G2G3 have successfully delivered Simulations and Readiness Programs to many of the world's leading companies, including HP, DHL, Microsoft, IBM, Thomson-Reuters, E.ON, Barclays Capital and many more.
One resounding success story is that of Reckitt Benckiser, the global force in household, health and personal care products.
"As part of a strategic global service improvement program, the Reckitt Benckiser IS department was undertaking a major global project to replace an in-house service desk application, whilst at the same time introducing IT Infrastructure Library (ITIL) aligned processes and practices for the first time. Michelle Downs, Program Manager at Reckitt Benckiser said, “This training was vital - it was not just about what buttons to press, it was also about changing peoples way of thinking and becoming a truly global support organization”. Reckitt Benckiser knew that the generic, off-the-shelf technology training offered by the tool vendors would simply not be enough - as training of this type tends to be focused on the details of the technology as opposed to the needs of the business. They realized that they needed a unique learning solution to address the distinctive technology, cultural and process challenges that they as an organization faced. The decision was taken to engage G2G3, a global provider of simulations and readiness solutions, to deliver a bespoke contextual learning solution created specifically around the precise needs of Reckitt Benckiser. G2G3 offers a contextual approach to organizational readiness which takes into account the unique ‘fingerprint’ of an organization in terms of culture, working practices, processes and key behaviors"
Read the full success story here.
posted by G2G3 Blog at
13:47
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