Experience ITIL
By Linda King, G2G3
To truly understand ITIL, you have to experience it.
The majority of organizations seeking to understand and adopt ITIL best practices tend to opt for formal, classroom-based ITIL education to Foundation level (or higher). Traditional education communicates theory and provides learners with a valuable industry qualification - but the way people learn has changed significantly over the last decade. The speed of change, the complexity of information, all combined with todays rapid work pace make training courses of a formal ‘classroom’ nature often inappropriate and too slow for many people. People need learning that is immediate, relevant, and in the context of their work. Many people also prefer self-paced elearning, which they can do remotely, and in their own time.
Simulations, or gaming solutions as they are also known, are a high-impact, energetic way to accelerate understanding, involvement, and acceptance of ITSM best practice such as ITIL across organizations. ITIL simulations can be virtual or face-to-face - and in both formats, they bring to life the service management and process issues faced by organisations through a realistic scenario to which participants can directly relate to and have actual experience of.
ITIL simulations are also highly effective enablers of change. A recent report from industry analysts Forrester suggests that in over half of organizations undergoing a change such as an ITIL implementation, internal resistance occurred - to such an extent that 52% of organizations listed it as the most significant negative element of the entire implementation. Transforming an IT organization to successfully implement a best practice framework such as ITIL requires commitment and understanding at every level of the organization - from the CIO, to the Help Desk staff - all the way through to the senior business managers. The problem is - positively influencing the mindset of such a wide spread of staff using traditional education will be virtually impossible - due to time, budgets, availability and other constraints. ITIL simulations can help by practically demonstrating the benefits of best practice to large audiences and fast. Anyone who participates will immediately understand the ITSM terminology and ITIL processes in the context of their roles. So within a day - everyone is talking the same language.
Taking an interactive and contextual approach such as this can help make change irresistible. ITIL simulations create a practical and holistic understanding of the reasoning for implementing ITIL best practice as well as an awareness of the role that individuals play in making that change a success. When it comes to understanding ITIL - experience is the best teacher.
To truly understand ITIL, you have to experience it.
The majority of organizations seeking to understand and adopt ITIL best practices tend to opt for formal, classroom-based ITIL education to Foundation level (or higher). Traditional education communicates theory and provides learners with a valuable industry qualification - but the way people learn has changed significantly over the last decade. The speed of change, the complexity of information, all combined with todays rapid work pace make training courses of a formal ‘classroom’ nature often inappropriate and too slow for many people. People need learning that is immediate, relevant, and in the context of their work. Many people also prefer self-paced elearning, which they can do remotely, and in their own time.
Simulations, or gaming solutions as they are also known, are a high-impact, energetic way to accelerate understanding, involvement, and acceptance of ITSM best practice such as ITIL across organizations. ITIL simulations can be virtual or face-to-face - and in both formats, they bring to life the service management and process issues faced by organisations through a realistic scenario to which participants can directly relate to and have actual experience of.
ITIL simulations are also highly effective enablers of change. A recent report from industry analysts Forrester suggests that in over half of organizations undergoing a change such as an ITIL implementation, internal resistance occurred - to such an extent that 52% of organizations listed it as the most significant negative element of the entire implementation. Transforming an IT organization to successfully implement a best practice framework such as ITIL requires commitment and understanding at every level of the organization - from the CIO, to the Help Desk staff - all the way through to the senior business managers. The problem is - positively influencing the mindset of such a wide spread of staff using traditional education will be virtually impossible - due to time, budgets, availability and other constraints. ITIL simulations can help by practically demonstrating the benefits of best practice to large audiences and fast. Anyone who participates will immediately understand the ITSM terminology and ITIL processes in the context of their roles. So within a day - everyone is talking the same language.
Taking an interactive and contextual approach such as this can help make change irresistible. ITIL simulations create a practical and holistic understanding of the reasoning for implementing ITIL best practice as well as an awareness of the role that individuals play in making that change a success. When it comes to understanding ITIL - experience is the best teacher.
posted by G2G3 Blog at
09:55
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