Have your ITIL learning outcomes been positive?

By Linda King, G2G3

I've been reading some Gartner research and predictions with respect to the future of corporate learning - no real surprises there - increased focus on e-learning due to travel restrictions, inclusion of social networking tools, mobile learning etc etc. Safe, predictable predictions.

But what about the learning outcomes? It's assumed, for example, that the (rather massive) ITIL training market will simply continue a paradigm shift towards e-learning as opposed to face-to-face, thanks largely to the economic climate we find ourselves in. But even in e-learning format, is it really necessary to put countless numbers of people through this (time consuming, expensive and sometimes tedious) online training, as many organizations do? What's the learning outcome from doing this? (and I don't mean a nice certificate or addition to your CV!)

Shouldn't learning outcomes focus more on what the learner actually needs to know in their specific role? The key challenge shouldn't be exhaustive over-explanation of all ITIL processes - but instead should be how best to bring the learning as close as possible to the point of use of the learner. Learning should be immediate, relevant and enjoyable - creating a thirst for more knowledge and a desire to put what has been learnt into practice.

Have your ITIL learning outcomes been positive?