Success Stories

Discover how Reckitt Benckiser accelerated success of their ITIL and ITSM implementation with a G2G3 Readiness Program.

Reckitt Benckiser is a global force in household, health and personal care products. The organization has sales which exceed £5 billion, consistently growing ahead of the industry due to its leading brands, its operations in over 60 countries and sales in 180 countries.

As part of a strategic global service improvement program, the Reckitt Benckiser IS department was undertaking a major global project to replace an in-house service desk application with BMC Remedy V7.0, whilst at the same time introducing IT Infrastructure Library (ITIL) aligned processes and practices for the first time. This was to be a significant challenge, given the level of change required at a technology, process and cultural level.

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