G2G3 are experts in all kinds of service management best practices. From IT Service Management (ITSM) and ITIL®, to ISO20000, COBIT and beyond, we offer solutions that engage and empower people to drive service management success across your enterprise.
G2G3 offers a portfolio of service management simulations, which accelerate understanding, involvement and acceptance of service management initiatives. Facilitated in exciting real-life scenarios, the G2G3 service management simulations bring to life the behavioural and process issues faced by enterprise IT organisations to help enable service management success.
A Service Management Office (SMO) is your engine to position you as the business's broker for just the right services for your customer, whether provided internally or by an external provider. The SMO is the keeper of the promises and agreements made throughout the implementation of these services.
The role of the SMO is to:
Determine technology needs of the business
Translate business needs to service requirements
Locate providers for those services (may be internal or external)
Ensures (governs) that those services are provided in cost-effective, competitive manner
Manages the service levels of those services
Looks for ways to continually improve the quality of delivery, customer experience and cost of these services
G2G3's deep background in SMO design and adoption will help you build the ultimate point of responsibility for selecting and managing great IT services. From consulting to communications, simulations to process acceleration, we can help make your SMO more effective.
iRunIT is your all-in-one source of IT service management documentation. Whether or not you have an existing ITSM software solution, iRunIT provides you with comprehensive and meaningful documents to allow you to accelerate population of your Knowledge Management System.
iRunIT provides defined IT processes, policies and procedures, IT work instructions and role & responsibility guides.
Discover how G2G3 can help drive your service management success