PoleStar NPO Simulation

PoleStar NPO is a thrilling, high-technology ITSM simulation based around a not-for-profit scenario, ideal for NPO and public sector organizations.

As the not-for-profit and public sectors become increasingly dependent upon IT, internal technology providers find themselves under significant pressure to align with the goals of these agencies and address market and regulatory issues, all often with reduced financial and human resources. In order to meet these challenges, IT related systems and processes have to significantly improve.

PoleStar NPO uses an immersive and exciting high-technology not-for-profit scenario to bring these challenges to life whilst demonstrating how centralized IT functions can improve quality and efficiency through the implementation of ITSM and IT Infrastructure Library (ITIL) best practices. The simulation leads participants to come to understand the importance of ITIL and service management, then work together to apply these learning outcomes to implement practical improvements which resolve the challenges being encountered and ultimately drive improved agency effectiveness.