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PoleStar 20000 is the world’s first ITSM simulation to address the rising market interest in the ISO/IEC 20000 standard and quality service management.
ISO/IEC 20000 is the first worldwide standard specifically aimed at IT Service Management. ISO/IEC 20000 promotes an integrated process approach to the effective delivery of quality IT services which meet business and customer requirements. This holistic approach requires a cohesive and co-ordinated effort across the entire business.
PoleStar 20000 addresses this challenge in the form of a high-impact simulation which brings quality service management to life in the context of a realistic and exhilarating scenario. Participants taking part in the PoleStar 20000 ITSM simulation rapidly understand the requirements and benefits of attaining the ISO/IEC 20000 standard.
The PoleStar 20000 ISO/IEC 20000 simulation will help organizations looking to address governance and other regulatory pressures through driving measurable service quality improvements within IT. The PoleStar 20000 ITSM simulation will also provide competitive advantage and add significant value to training providers offering the Service Quality Management (SQM) certification program.
Download the PoleStar 20000 Factsheet here (pdf, 1MB).
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