Articles

Sleeping with the enemy... why IT and Marketing should kiss and make up

This article explains how the simplest of Marketing Communications techniques can be used to transform ITSM into ‘Wow-TSM’. From branding to promos, vodcasts to podcasts, you will discover how simple Marketing methods can create engaging, stimulating and effective communications around your IT projects.

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Accelerating the adoption of ITIL V3 with Simulation

Experiential learning is definitely the most effective way to create clarity and understanding. Discover how simulations can accelerate the understanding and acceptance of ITIL best practice frameworks such as ITIL V3 - vital reading for anyone considering the adoption of ITIL simulations within their organization.

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Aligning People with your service vision - It's in the game!

Discover how IT enterprises undergoing cultural change can benefit from experiential learning and gaming techniques - from accelerating understanding and acceptance of the new initiative, right through to breaking down silos across the organization.

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