Polestar (IT Service Management) ITSM is a highly-interactive and energetic simulation which uses gaming dynamics to accelerate understanding, involvement, and acceptance of ITSM and ITIL best practice throughout organizations.
This high impact simulation is facilitated over one day and brings to life the behavioural and process issues faced by IT organizations. This is done through realistic ITIL scenarios to which participants can directly relate to.
Polestar ITSM is the only simulation on the market to offer total flexibility with respect to the industry scenario in which it can be delivered, bringing the experience closer to the point of use of the participants and therefore increasing overall realism of the simulation scenarios, improving the immersion experience and raising learning retention rates.
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